FAQ's

The Flix Box is designed to work only with the paired DishTV Box and cannot work on any other Set-Top-Box or external device.

If you try to use it on any other device or attempt to format it, all the contents of the Flix Box will be erased and the DishFlix service will be terminated. However, monthly subscription of Rs.100 will be charged from your DishTV account for Lock-in period of 6 months.

The DishFlix service will only work with the Flix Box provided and not any other device.

In case the Flix Box is reformatted with the Set-Top-Box, the existing content on the box will be erased. However, the DishFlix services will continue and the new content will continue to be pushed to your Flix Box as scheduled.

If the Flix Box malfunctions, then you can just send an SMS or give a missed call to us. We’ll be happy to arrange for a technician visit and a box replacement. If your DishFlix is under warranty, it will be exchanged free of cost, else swap charges will be applicable. The mix of movies on the new Flix Box may be different from the existing mix. However, new movies will continue to be refreshed as per schedule, so that your movie viewing is seamless.

Yes, the warranty of Flix Box is one year from the date of installation.

No, you don’t require any changes on your current Dish antenna settings.

All you have to do is keep your DishTV Box on stand-by mode, when your TV is not in use and your movie library will keep getting refreshed. Stand-by mode means you need to keep your DishTV Box switched on from the main power supply i.e. red light on your box should be glowing. This requires minimal power consumption and ensures a steady-supply of movies to your Flix Box.

If the content on your Flix Box is not getting refreshed despite your DishTV Box being on stand-by mode i.e. red light on your box should be glowing, then follow the instructions below:

• i) Unplug the Flix Box USB cable and re-insert in the DishTV Box
• ii) Restart your DishTV Box
• iii) If the problem still persists, please call customer care on 1860-180-3474.

DishFlix is offered as an Add-on service to “active” DishTV subscribers only. So, when your DishTV connection stands de-active, the DishFlix services, like any other service will not be accessible. But as soon as your Set-Top-Box is on ‘active’ mode again, DishFlix services will also automatically resume.

Yes, you can use your Flix Box to record your favourite TV shows or movies through the DishTV Set-Top-Box.

If you’re in the midst of a movie and the signal is lost due to bad weather, the movie will continue to run without interruption. However, if during bad weather, you have to re-start the Set-Top-Box, you will not be able to start a movie afresh or have access to your library. Also, rains or bad weather can impact movie downloads, as satellite signals become weak.

You can choose from the library of 50 movies, the minute you activate your DishFlix services. We will also manage your library for you and ensure that it stays updated so that your library has more movies to offer. However, if there is any specific movie that you’d like to watch, just
e-mail us or share your feedback on our website and we’ll do the best possible to bring it to you.

Initially, the Flix Box has 50 preloaded movies that are a mix of English and Hindi. Out Of these 50 movies, 5 are in HD and 45 are in SD format. Every month 15 movies will be replaced with a different set of movies.

Each movie which is available on the Flix Box has an expiry date and hence will be present for a specified period only. To ensure you don’t miss any movie we have a special “Expiring Flix” section where each of these movies will be listed, so that you can catch them before they are gone.

The “Next Change Flix” section lists all the upcoming movies on the Flix Box. This section only informs you that certain movies will be available to you shortly. However, for the movie to be available to you, please ensure that your Set-Top-Box is on standby mode when not in use. In case the Set-Top-Box has not been on standby mode for an adequate period of time the movie may not be pushed completely and will hence remain unavailable for viewing.

To view movies under the HD Flix section, you need an HD Set-Top-Box. If you wish to upgrade, please give us a call and we’ll do the needful.

Currently, we are only offering English and Hindi movies. However, very soon, we’ll be introducing regional movies as well as catch-up TV to keep you spoilt for choice.

You don’t have to recharge the DishFlix service separately, as it will be automatically charged from your DishTV account on daily basis. The total amount will include both your DishTV and DishFlix monthly subscription charges, as applicable.

To be able to enjoy uninterrupted DishTV and DishFlix services, you need to have a sufficient balance in your DishTV account. In case the amount is insufficient, you will not be able to access both the services till your account is recharged and the balance is restored.

Currently the DishFlix service has only one pack called the Flix Studio pack. This pack allows you to access all 50 movies at a go along with 15 movies refreshed every month. Apart from monthly subscription charges of Rs.100 for this pack, there are no extra charges or hidden fees for the Flix service to be operational.

There is a 6 months Lock-in period applicable on DishFlix from the date of activation. You can choose to deactivate the Flix service at any time post completion of the Lock-in period. In case you wish to reactivate the service, then again 6 months Lock-in period will be applicable.