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| Subscriber Services |
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| Power cycle |  |
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| | Most of the problems can be resolved by power cycling. STB power cycling means removing the main supply cord from the socket and reinserting it after few seconds. |
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| 101 - No Access – All channels/ Few channels |  |
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|  | Please check if the channel is available in the opted package. | | If the channel is available in your base pack then please check for your recharge date, if expired then recharge and keep the Set Top Box on 550. | | If the payment is made and problem still persists, then Power Cycle the STB. | | Incase the problem lingers, call dishtv customer care & request for re-activation. | | To gain access to the channel which is not in the package, please call customer care and subscribe for the same. |
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| 201 - Card Refresh Error | |
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| | Re-insert the VC properly. | | If still the problem contact your nearest dealer |
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| 301 - Signal not found | |
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| | Power cycle the STB. | | Check if the STB is properly connected to the Dish antenna. | | If the problem still persists, contact your dishtv Service Agent. |
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| 302 – Signal Unavailable | |
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| | This is a temporary problem. | | Power cycle the STB. | | Incase the problem is still there, contact your dishtv Service Agent. |
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| 303 - Re-install services | |
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| | Power cycle the STB. | | Reinstall the STB by pressing “OK” on the remote. | | After completion of channel search, press red button to save the settings. | | Incase the problem is still there, contact your dishtv Service Agent. |
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| 401 - Please insert Viewing Card (VC) | |
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| | Please insert the VC. |
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| 402 - Please check the Viewing Card | |
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| | Please insert the VC properly with the correct chip facing upward / downward as per instruction on the STB. | | Incase the problem is still there, contact your dishtv Service Agent. |
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| No access on MOD | |
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| 501 – Conditional access
| This is a temporary problem. | | Power Cycle the STB. | | Incase the problem is still there, contact your dishtv Service Agent. |
Recharge your dishtv account to avail uninterrupted services.
| Check for Financial Transaction (FT) / subscription due date. | | If expired then recharge your subscription. |
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 Contact your customer care
Call: 1860 180 3474 or 60013474 with prefix 011 for North, 022 for West, 033 for East & 044 for South
Write to dishtv at customercare@dishtv.in |
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