TRAI's Regulations | Consumer Corner |

Our Offerings

Channels and packs/combos available on DishTV platform.

Single Channels

List of individual Free-To-Air (FTA) and pay channels to customize your subscribed packs.
DishTV Recommended Combos

Dish TV curated combos - a perfect mix of different genres for all viewing preferences.
Add-on Packs

Readymade bundles of channels, to cater to your specific entertainment needs.
Broadcaster Bouquets

Bundles containing channels from individual broadcasters.
Basic Service Tier Packs

Free to Air (FTA) channels with regional and genre wise bundling.

Policies and Documents

Details Of Network Capacity Fee (NCF)
- For Primary Connection
- ₹ 130 + Taxes (₹ 153.40 incl. Taxes) per month for the first 200 channels.
- Upto ₹ 160 + Taxes (₹ 188.80 incl. Taxes) per month for channels greater than 200.
- Channel count includes all FTA + Paid Channels (except DD Channels).
Note: One HD channel shall be treated equal to two SD channels for the purpose of calculating number of channels within the distribution network capacity subscribed.
- For Secondary/ Multitv connection
  - NCF of Rs. 50 + tax will be applicable - Flat NCF
  - Subscriber will have the option to take any channel / bouquets available on the platform or opt for same pack as primary connection
  - In addition to the NCF, the subscriber will have to pay the price (DRP) of the pay channels / bouquets taken by the subscriber.
  - Maximum 3 Multi tv connections are allowed with 1 Primary connection
CPE Schemes:
- For details of CPE Schemes provided by DishTV Click Here
Consumer Agreement Form (CAF)
- For Consumer Agreement Form Click Here
Manual of Practice
- For Manual of Practice Click Here
Procedure for new connection
- Dish TV India Limited (“Dish TV”) at the time of providing connection to a consumer, shall inform him/her about complete details of services, including but not limited to, maximum retail price per month and distributor retail price per month of a-la-carte channels or bouquets, network capacity fee per month and the price of customer premises equipment, security deposit, rental amount, guarantee/warrantee, maintenance provisions and ownership of customer premises equipment, as may be applicable.
- Dish TV shall provide broadcasting services related to television to the consumer upon obtaining duly filled Consumer Application Form (Schedule- I) and provide a copy of the same to the consumer.
- Dish TV, shall, by using the subscriber management system, assign a unique identification number to every subscriber which shall be communicated to the subscriber through Short Message Service (SMS) to the registered mobile number of the subscriber and other means of communication such as email, b-mail, monthly bill or payment receipt as may be deemed appropriate.
- Dish TV shall activate broadcasting services related to television to the subscriber only after the details of Consumer Application Form of such subscriber have been entered into the subscriber management system:
  
  Provided that the charges for broadcasting services related to television shall be payable by the subscriber from the date of activation of such services.
- Dish TV may charge an amount not exceeding rupees three hundred and fifty as a one-time installation charge for installation of a new connection for providing the broadcasting services related to television.
- Dish TV may charge an amount not exceeding rupees one hundred as a one-time activation charge for activating the broadcasting services related to television.
Details of Multi TV policy for DishTV
DishTV offers its subscribers the freedom to avail additional connections at a discounted price. Subscribers can avail up to 3 multi connections in addition to their Primary connection and can choose to have different content on each multi connection or “mirror” the same content as their primary connection. In case the subscriber does not choose any specific channel/pack, same content as primary connection will be offered in the multi connection(s). Charges applicable would be as follows:
- Flat NCF of Rs. 50 (plus taxes) is applicable on each of the 2nd, 3rd and 4th DishTV connection.
- In addition to the NCF, content charges (DRP of the channels/ bouquets) plus taxes will be applicable on actual basis on primary and each of the multi connections.
Temporary discontinuation/deactivation of service
- The Subscriber may avail temporary deactivation only when he is active in his subscription.
- Duration for which a subscriber can opt temporary deactivation is minimum 15 days and multiples thereof.
- For a child connection, a subscriber can avail temporary deactivation policy individually. However, if the subscriber wishes to avail the same for the parent connection, then the same must be availed for all the connections.
- Subscriber can avail temporary deactivation as many times they want.
- For reactivation, the Subscriber will have to pay in terms of the following:
  
  Rs.25 as restoration fee if such services have remained suspended continuously for a period not exceeding 90 Days.
  
  Rs.100 as re-activation fee if such services have remained suspended continuously for a period exceeding 90 Days.
Relocation of connection
In case a subscriber requests for relocation of his connection from one location to another location, Dish TV, shall, subject to technical and operational feasibility, relocate the connection within a period of seven days from the date of receipt of such request:

Provided that it shall be permissible for Dish TV, as the case may be, to charge from such subscriber-
- An amount, not exceeding, twice the amount of installation charge prescribed by the distributor, in case, such relocation work involves dismantling of the outdoor equipment of customer premises equipment from old location and reinstallation at new location, or
- An amount, not exceeding, the installation charge prescribed by Dish TV, in case, such relocation work does not involve dismantling of the outdoor equipment of customer premises equipment from old location.

Customer Support

Self Help Centre
- Do it yourself or Write to Us
Customer care centre information
- Customer care centre numbers: 95017 - 95017
Availability of customer care programming service with its channel number
- Customer Care programming service is available on channel number 999.
To login to Subscriber Corner
- Click Here Click Here
Procedure and benchmark for complaint redressal:
- Complaints handling by customer care centre.—
  
  Dish TV shall ensure that the customer care centre, immediately upon receipt of a complaint from a subscriber, registers such complaint each time and allots a unique number to be called the docket number:
  Provided that the Authority may, if deemed necessary, specify a format for such docket number.
  
  Dish TV shall ensure that the customer care centre-
  
  at the time of registering of the complaint, communicates to the subscriber the docket number, date and time of registration of the complaint and the time within which the complaint is likely to be resolved; and
  
  on resolution of the complaint, communicates to the subscriber, the details of the action taken on the complaint and also the name and contact number of the nodal officer for further redressal of complaint, if the subscriber is not satisfied.
- Time limit for redressal of complaints.— Dish TV shall adhere to the following time limits for redressal of complaints of the subscribers-
  
  all complaints shall be responded to within eight hours of receipt of the complaint:
  
  provided that complaints received after the office working hours shall be responded by the next working day;
  
  at least ninety percent of all ‘no signal’ complaints received shall be redressed and signal restored within twenty four hours of receipt of such complaint;
  
  all complaints relating to billing shall be redressed within seven days of receipt of the complaint from the subscriber and refunds, if any, shall be made to such subscriber within thirty days of receipt of the complaint;
  
  at least ninety percent of all other complaints not covered under clause (b) and clause (c) shall be redressed within forty eight hours of receipt of such complaints;
  
  no complaint, except billing related complaints referred to in clause (c), shall remain unresolved beyond seventy two hours.
- Redressal of complaints by nodal officers.
  
  Dish TV has appointed nodal officers for every State in which it is providing broadcasting services related to television, for the redressal of complaints of subscribers.
  
  In case a subscriber is not satisfied with the redressal of complaint by the customer care centre, such subscriber may approach the nodal officer of Dish TV for redressal of his complaint.
  
  The nodal officer shall-
  
  Register every complaint lodged by the subscribers.
  
  Issue an acknowledgement to the subscriber within two days from date of the receipt of the complaint indicating therein the unique complaint number.
  
  Redress such complaints of subscribers within ten days from the date of receipt of the complaint and intimate the decision taken thereon in respect of such complaint to the subscriber.
- Through web based complaint management system.
  
  Dish TV also provides resolution of complaint through web based complaint system.

Frequently Asked Questions

General FAQs

What is DishTV?
- DishTV is India's First and Asia's Largest Direct-to-Home Digital Entertainment Service provider that brings over 700+ channels and services along with advanced value-added services to your TV set.
How does DishTV work?
- DishTV works through a set-top box (STB) and dish antenna which is installed at your home. The antenna is connected to the STB through a cable which is linked to the TV set. The STB decodes the signal from the antenna and brings your favourite channels to your TV screen.
Superior Picture Quality, just like watching a DVD

Stereophonic Sound

Capacity up to 700+ channels and services

Geographic Mobility

Uninterrupted Viewing

Video Games

Exclusive International Channels

Parental Lock Facility

Electronic Program Guide

Value Added Services
I already have cable TV. Can I also get DishTV to work on my TV set?
- No Problem! DishTV is digital and direct, that means when you choose to install DishTV, you need not disturb your cable connection, just install your own Dish, simply connect the set-top box to your existing TV, insert your personal unique Viewing Card and you are ready to go!
  
  Infact, you can watch television without disturbing your existing cable connection in normal TV mode and DishTV in AV mode, by choosing the AV option from the remote of your TV set. That means both the inputs can be used simultaneously
Where can I see a DishTV Demo?
- You can experience the new and exciting world of DishTV through any DishTV authorized dealer. Most of the consumer durable outlets near you, are authorized DishTV dealers. You can also visit the Dealer Locator section of our website to locate a dealer near you. Click here to visit DishTV dealer locater.
Is DishTV available all over India?
- Yes, DishTV is available in all states of India. For more information, visit “DishTV dealer locator” and use your area pin code to search for your nearest DishTV dealer. Click here to visit DishTV dealer locator.
What is the warranty period?
Your set-top-box comes with a twelve month hardware warranty. Normally nothing goes wrong in the Dish and the LNB. However, your dealer shall give you free support after installation for 60 days.

When you book a DishTV connection you get the following Hardware/Equipment:
Dish with LNB

Set-top box and cable

Viewing Card (VC)
The set-top box with the VC will be installed in your home, connected to your TV. The Dish will be fixed outside on a Roof/Terrace/Veranda/Lawn- wherever it can face the direction of the satellite without any disruption/blockage in between. The installation is done by our experts.
What would I need to buy?
When you book a DishTV connection you get the following Hardware/Equipment:
- Dish with LNB
- Set-top box and cable
- Viewing Card (VC)
The set-top box with the VC will be installed in your home, connected to your TV. While the Dish will be fixed outside on a Roof/Terrace/Veranda/Lawn- wherever it can face the direction of the satellite without any disruption/blockage in between. The installation is done by our experts.
Where would the dish be installed?

Ideally, it should be installed on the roof of your building, veranda, terrace, or anywhere you can have a clear view of the sky, as it needs to catch satellite signals.
I have more than one TV set at my home. Will the dish service all of them?

Yes, we have multi TV connection with the help of which you can watch DishTV on all your TVs.

https://www.dishtv.in/pages/offers/multitv-child-pack.aspx
How much would all this cost?

DishTV is extremely affordable and offers exciting schemes. To know more click here- https://www.dishtv.in/pages/welcome/products.aspx
What is the set-top-box replacement policy, in case of a faulty set-top-box?

Charges for replacing a faulty set-top-box:

INR 250 Box Swap Charges (if set-top-box is out of warranty period) + INR 200 Technician Visit Charges (if Technician Visit is out of warranty period) + Hardware charges (if any)

Charges for Dish SMRT HUB Box Swap:

INR 700 Box Swap Charges (if set-top-box is out of warranty period) + INR 200 Technician Visit Charges (if Technician Visit is out of warranty period) + Hardware charges (if any)

Refurbished set-top-box will be provided to the subscriber in case of set-top-box replacement/swap, with 180 Days warranty on swapped/refurbished set-top-box.

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Our Offerings

Channels and packs/combos available on DishTV platform.

Policies and Documents

Customer Support

Frequently Asked Questions

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