Job Title: Cluster Service Manager

Work Location: Bangalore / Chennai

Function /Department: Service / Field Operations

Reports to: Regional Service Head

Work Experience: 12+ yrs

Minimum Qualification:  Graduation 

Preferred Industry / Preferred Company: DTH or Telecom Industry

Job Responsibilities –

Planned Roles & Responsibilities (KRAs)

• Identify the needs of Service in the zone in consultation with Sales & Marketing and draw a blue print of Service Network.
• Appoint Service Franchisee in accordance with the network.
• Run / manage & audit service network to ensure process adherence & thus quality service.
• Driving Revenue Generation - LTR / U grade/ Secondary
• Maintain trade relations & ensure customer satisfaction in the zone
• To drive a team of field service executive for effective territory coverage & to ensure all service centers maintain the basic company norms on service.
• Effectively manage the channel partners (SF / DCC / NDCC) appointment & management.

Key Skill Sets Required:

Team Handling

Analytics and Statistical skills

For any queries you may contact Monika Singh  &  Shubham Panwar at

Job Profile: After Sales Service Manager

We are seeking a skilled and experienced After Sales Service Manager to oversee the after-sales service operations within a designated district. The ideal candidate will have extensive experience managing service calls, vendor relationships, and ensuring that customer issues are resolved in a timely and efficient manner. You will be responsible for attending to service calls, managing up to 3-4 vendors, and coordinating field operations to ensure customer satisfaction and seamless service delivery.

Job Location : 

South 01 : Ramanathapuram, Vellore, Thirupur, Cuddalore, Pathanamthitta, Thrissur, Kannur, Malappuram, Thodupuzha, 

South 02: Mahabubnagar, Karimnagar, Warangal, Nizamabad, Sirsi, Udupi Chikkamagalur, Shimoga, Bagalkot, Belgaum, Bangalore - KR Puram

Bangalore - KengeriKey Responsibilities:

1.      Service Call Management:

o    Attend to approximately 2000+ service calls across the assigned district.

o    Ensure timely resolution of service issues by coordinating with field service technicians and vendors.

o    Monitor and track service requests, follow-ups, and resolution statuses to ensure high service standards.

2.      Vendor Management:

o    Oversee and manage 3-4 vendors for various service needs.

o    Negotiate contracts, monitor performance, and resolve any issues related to vendor delivery and quality.

o    Act as the primary point of contact between vendors and the organization.

3.      Field Service Coordination:

o    Lead a team of field service technicians to deliver quality service to customers.

o    Allocate resources (technicians, parts, equipment) as per the service requirements.

4.      Customer Satisfaction & Reporting:

o    Provide excellent customer service and support to ensure satisfaction at all levels of interaction.

o    Manage customer feedback and complaints; implement solutions for service-related issues.

5.      Process Improvement:

o    Maintain and update service manuals, process guidelines, and training materials for technicians and vendors.

o    Continuously improve the service operation based on customer feedback and field insights.

6.      Inventory & Spare Parts Management:

o    Ensure inventory of spare parts and tools is managed effectively to minimize downtime.

o    Coordinate with the warehouse and vendors to ensure timely delivery of parts and components for field service.

7.      Compliance & Documentation:

o    Ensure compliance with company policies, industry regulations, and health & safety standards.

o    Maintain accurate service records, reports, and customer history files for each service call.

Requirements:

·         Experience: Minimum of 4 years in After Sales Service, Field Service, or a related customer support role, with a proven track record of handling service calls, vendor relationships, and team coordination.

·         Vendor Management: Experience managing relationships with 2-4 vendors and ensuring timely service delivery according to SLA agreements.

·         Service Call Handling: Demonstrated ability to manage a high volume of 3000+ service calls and provide quick and effective resolutions.

·         Technical Skills: Basic technical knowledge relevant to the products or services being provided.

·         Leadership: Strong leadership and team management skills, with experience in leading and coordinating field teams.

·         Communication Skills: Excellent communication skills, both verbal and written, with the ability to manage customer relationships and vendor negotiations effectively.

·         Software Skills: Familiarity with service management software or tools (e.g., CRM, ERP, or field service management platforms).

For any queries you may contact Monika Singh  &  Shubham Panwar at

Job Title: Lead- Compression

Qualification: B.tech / BCA / B.sc – IT/MCA

Location: Greater Noida

Function /Department: Technical Operations / Compression

Work Experience: 5 – 6 Years

KEY RESPONSIBILITIES –

Operation & Maintenance-

·         Technical knowledge of disciplines like video compression (MPEG-2, MPEG-4), digital video broadcast (DVB), video servers, Streaming Technologies, IP networking, Set-top boxes, EPG, and Web-based client/server applications.

·         Regular maintenance of equipment’s (Encoders , Receivers , NMS, etc.).

·         Knowledge of CAS system - Simulcryption and good understanding of Encryption, decryption, Access criteria, ECMs and EMMs.

·         Provide Technical Support to various departments for Audio/Video, MPEG and DVB domain & S/w Tests such as OTA, Manual Tuning, FP, EPG, B-Mail and iTV Tests.

Baseband Maintenance-

·         Attentive to all operations & activities of the team.

·         Regular analysis of Baseband Services for better quality.

·         Monitoring of Video quality.

·         Proper action during negative situation, if any.

Stock & Inventory-

·         Tracking of various equipment’s (Encoders, Receivers, Baseband equipment’s , Analyzers etc.)  in a scheduled manner.

·         Keep maintaining of installed online & standby equipment’s monthly.

·         Inform team about the faulty equipment.

Research & Troubleshooting-

·         Troubleshoot the happening faults in the equipments as soon as possible.

·         Implementing of thoughts to make the current operation functions more effective & economical.

For any queries you may contact Mr. Shubham Panwar at

Job Title: Cluster Sales Manager – Modern Trade 

Qualification: Graduate / MBA

Location: Ahmedabad / Kolkata / Hyderabad / Bangalore / Indore / Aurangabad / Pune

Work Experience: 8 to 12 Years

Job Description:

We are seeking a skilled and client-focused candidate to join our Sales Team.

To drive revenue, volume, and market share in the Modern Trade (MT) channel across a defined geographical cluster. The role involves managing key MT accounts, executing joint business plans, leading a sales team, and ensuring strong relationships with store managers, distributors, and key decision-makers.

Key Responsibilities:

• Handling key accounts Consumer Durable and Consumer Electronics distribution.
• Distribution handling (Primary Sales / Secondary Sales)
• Plan and Execute sell out programs
• Increase modern trade outlet penetration
• Need to achieve Value, Volume and Revenue Targets
• Monitoring Shop Demonstrator promoter
• Monthly reconciliation process of key accounts/ distributor and get NOC time to time

Key Skill Sets Required:

• Good Communication skills
• Customer/client service skills
• Excellent negotiation skills
• Experience of managing large Modern Trade partners

For any queries you may contact Mr. Rohit Gautam at 

Job Title: Area Sales Manager - Modern Trade 

Qualification: Graduate / Post Graduate

Location: Bhubaneswar, Kolkata, Dhanbad, Jamshedpur, Berhampur, Bhubaneswar, Sambalpur, Bolangirm, Kolkata, North 24 Parganas, Coochbehar, Guwahati, Jorhat, Barpeta, Gaya, Purnia, Bhagalpur

Work Experience: 7+ Years

Roles & Responsibilities:

• Handling key accounts (consumer durable) and consumer electronics distributors
  Plan and execute sell out programs
• Need to achieve value, volume and revenue targets
• Monitor in shop demonstrator promoter
• Monthly reconciliation process of key accounts/distributor and get NDC time to time
• Open to travel

For any queries you may contact Monika Singh, Anjali Singh & Rohit Gautam

Job Title: Manager- Database

Work Location: Greater Noida

Function /Department: Technical Operations / Compression

Qualification: B.tech / BCA / B.sc – IT/MCA

Work Experience:  10+ years in Database Administration

Key Responsibilities:

• Oversee and manage enterprise SQL Server databases, ensuring high availability, security, and performance tuning.
• Good to know: - Manage Oracle and PostgreSQL databases for a small application, ensuring smooth operations.
• Implement database backup, recovery, and disaster recovery strategies.
• Monitor database health, conduct capacity planning, and optimize performance.
• Lead database upgrades, migrations, and maintenance activities.
• Ensure compliance with data security policies, access control, and regulatory standards.
• Collaborate with development, infrastructure, and security teams to support business objectives.
• Implement automation for database deployments, monitoring, and maintenance.
• Mentor and guide a team of DBAs, ensuring best practices are followed.
• Manage vendor relationships for database licensing, support, and troubleshooting.

Technical Skills Required:

• Must: SQL Server Administration (Performance tuning, Always On, High Availability, Clustering).
• Good to Know: Oracle Database Administration (basic knowledge for small application support).
• Good to Know: PostgreSQL Administration (basic to intermediate knowledge).
• T-SQL, PL/SQL, and procedural scripting for automation.
• Experience with cloud databases (Azure SQL) is must.
• Understanding of PowerShell, Shell scripting for database automation is an advantage.

For any queries you may contact Mr. Shubham Panwar at