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FAQs 

New DishTV Connection
New DishTV Connection
Pack
TRAI Regulation
Recharge
Recharge
Service
Service
Set Top Box & Hardware
Set Top Box & Hardware
modes of recharge
Modes of Recharge
What is DishTV?
DishTV is India's First and Asia's Largest Direct-to-Home Digital Entertainment Service provider that brings over 700+ channels and services along with advanced value added services to your TV set.
How does DishTV work?
DishTV works through a set-top box (STB) and dish antenna which is installed at your home. The antenna is connected to the STB through a cable which is linked to the TV set. The STB decodes the signal from the antenna and brings your favourite channels to your TV screen.
How is it better than the existing cable system?
Besides giving you the experience of a new technology, DishTV offers you an option of complete freedom from the cable guy. Going the Direct-to-Home way has innumerable advantages that change the way you watch TV forever.
  • Superior Picture Quality, just like watching a DVD
  • Stereophonic Sound
  • Capacity up to 700+ channels and services
  • Geographic Mobility
  • Uninterrupted Viewing
  • Video Games
  • Exclusive International Channels
  • Parental Lock Facility
  • Electronic Program Me Guide
  • Value Added Services
I already have cable TV. Can I also get DishTV to work on my TV set?
No Problem! DishTV is digital and direct, that means when you choose to install DishTV, you need not disturb your cable connection, just install your own Dish, simply connect the set-top box to your existing TV, insert your personal unique Viewing Card and you are ready to go!

Infact, you can watch television without disturbing your existing cable connection in normal TV mode and DishTV in AV mode, by choosing the AV option from the remote of your TV set. That means both the inputs can be used simultaneously.
Where can I see a DishTV Demo?
You can experience the new and exciting world of DishTV through any DishTV authorized dealer. Most of the consumer durable outlets near you, are authorized DishTV dealers. You can also visit the Dealer Locator section of our website to locate a dealer near you.
Is DishTV available all over India?
You can experience the new and exciting world of DishTV at any DishTV authorised dealer. Most of the consumer durable outlets near you, are authorised DishTV dealers. You can also visit the Dealer Locator section of our website to locate a dealer near you.
What is the warranty period?
Twelve months for the set-top box. Normally nothing goes wrong in the Dish and the LNB. However, your dealer shall give you free support after installation for 60 days.

When you book a DishTV connection you get the following Hardware/Equipment:
  • Dish with LNB
  • Set-top box and cable
  • Viewing Card (VC)

The set-top box with the VC will be installed in your home, connected to your TV. The Dish will be fixed outside on a Roof/Terrace/Veranda/Lawn- wherever it can face the direction of the satellite without any disruption/blockage in between. The installation is done by our experts.
What would I need to buy?
When you book a DishTV connection you get - Hardware/Equipment:
  • Dish with LNB
  • Set-top box and cable
  • Viewing Card (VC)

The set-top box with the VC will be installed in your home, connected to your TV. While the Dish will be fixed outside on a Roof/Terrace/Veranda/Lawn- wherever it can face the direction of the satellite without any disruption/blockage in between.The installation is done by our experts.
Where would the dish be installed?
Ideally it should be installed on the roof of your building, veranda, terrace, or anywhere you can have a clear view of the sky, as it need to catch satellite signals.
I have more than one TV set at my home. Will the dish service all of them?
Yes, we have multi TV connection with the help of which you can watch DishTV on all your TVs.

To know more click here- https://www.dishtv.in/Pages/Offers/multitv-child-pack.aspx
How much would all this cost?
DishTV is extremely affordable and offers exciting schemes. To know more click here- https://www.dishtv.in/Pages/Welcome/Products.aspx
What is TRAI?
Telecom Regulatory Authority of India (TRAI) is an independent regulatory body to oversee the telecommunications industry in India.
What is TRAI’s new mandate?
The Telecom Regulatory Authority of India has issued new Regulations which are applicable to all cable & DTH operators. Under these new regulations which will be implemented soon, the Broadcasters have declared the rates of their respective channels. Customers can subscribe to these channels and bouquets as per these new prices. In case you wish to register your choice of channels you can click here
How will my subscription be charged now?
Broadly, your subscription charges would include two components. The first one is called the Network Capacity Fee (NCF). It is like a rental charge on the subscription. The other is the price of any channels that you select, either as a la carte or as part of any bouquet/ combo. Channels can be either free (Rs.0) or paid channels with a declared per month MRP. The prices of bouquets, combos and add ons, along with their channel details, are also available for your information on our website.
How can I select channel as per my requirement?
In case you wish to make a pack with your choice of channels you can click here
Applicable prices and conditions are also listed on the page.
To get the list of bouquets and channels available on our platform, and their prices, click here
Where can I get more information about the new tariff regime?
You can get full information about this on our channel 999. You can also visit the Consumer Corner of our website.
I have already opted my pack as per NTO. Is there any impact on my opted pack due to this extension?
You have made the right choice by choosing a new plan and can continue enjoying the benefits of the new tariff regime.
What are the various methods/modes to recharge my DishTV account?
You‌ ‌can‌ ‌recharge‌ ‌your‌ ‌DishTV‌ ‌account‌ ‌using‌ ‌a‌ ‌variety‌ ‌of‌ ‌payment‌ ‌modes,‌ ‌like:‌
  • From DishTV website recharge page , using various modes like:
  • o UPI
  • o Net banking
  • o Credit card
  • o Debit card
  • o Wallets (Amazon pay, PayTM, Mobikwik, PhonePe, Ebix Cash)
  • o Bajaj Finserv EMI (minimum recharge amount Rs. 3000 for this mode).
  • From My DishTV App, to download click here
  • From Watcho App, to download click here
  • Using independent wallet apps (e.g. Amazon pay, Google Pay, PayTM, PhonePe etc. )
  • Through a local DishTV dealer, to know the location of your nearest dealer click here
  • Through Electronic clearance scheme
  • Pay order/demand draft/At par cheque
How do I recharge my Dish TV account from the DishTV mobile app?
Recharging your Dish TV DTH account from the My DishTV mobile app is fairly easy. Download the Dish TV app on your smartphone and login using your credentials. Tap on “Recharge”. Choose an offer or continue with to recharge with your monthly recharge amount. The payment can be made using a wide range of alternatives, right from debit/credit cards to mobile wallets, such as PayTM and/or Google Pay. Just download My Dish TV app, and you will be able to pay for your Dish TV DTH recharge with ease.
Where can I find some good recharge offers for my DishTV account?
While recharging your DishTV account from DishTV consumer website recharge page, My DishTV mobile App or Watcho mobile app you can see customized recharge offers for your account. Alternatively, you can avail various cashback offers while you recharge from 3rd party wallet apps (like PayTM, Mobikwik etc. ). You can find information about ongoing 3rd party offers at the bottom of the recharge page on consumer website.
How do I check my Monthly recharge amount?
While you recharge from DishTV consumer website, My DishTV mobile app or Watcho mobile app, we automatically fill your monthly recharge amount in the recharge field. Alternatively, you can login to your account on DishTV consumer website or the My DishTV mobile app to check your monthly recharge amount.
How do I check the details of my past recharges?
You can login to your account on DishTV consumer website and go to Payment details section in the left panel or you can go to the recharge screen-> Recent payments, on My DishTV mobile app.
I have recharged on wrong account, what do I do now?
No problem. Follow these steps to report this to us:
  • Go to Self-help centre
  • Select help category Payment and billing related-> Payment made on wrong VC – Amount transfer
  • Fill out the form shown with required details and submit.
  • We will get in touch with you and soon resolve your issue.
I have not received any confirmation for my recharge, what do I do now?
Wait for an hour as sometimes due to network congestion SMS or WhatsApp confirmation can get delayed. Meanwhile check if your services have resumed. If you still don’t get a confirmation and service also didn’t resume, follow these steps:
  • Go to Self-help centre
  • Select help category Payment and billing related Recharged online – Amount not received or Recharged through dealer – Amount not received (as per your case).
  • Fill out the form shown with required details and submit.
  • We will get in touch with you and soon resolve your issue.
Which is the cheapest Dish TV recharge plan?
There are several cost-effective Dish TV DTH recharge plans for you to choose from. Take this for an example: the most basic package you can opt for is the Classic Hindi Pack for INR 16 (NCF and taxes extra). It has eight (8) pay channels. All those looking for something more comprehensive, can opt for the Bharat Prime Pack worth INR 46 (NCF and taxes extra), which has 23 pay channels.
What is the minimum amount with which I can recharge my DishTV connection?
  • Minimum recharge amount for active DishTV subscribers is Rs. 100.
  • If your account has gone de-active, the minimum recharge amount is Rs. 200.
I can’t recharge by DishTV connection immediately. Can I get an extension in the switch-off date?
Yes, you can get a 3 day extension in your switch-off date in case you are not able to recharge your DishTV connection. For this, you can opt for our “Pay Later” service. By opting for this service, your services will not be discontinued for 3 extra days and you can recharge your account during this time.
What are the charges for Pay Later service?
There is a nominal monthly subscription charge of Rs. 10. Over and above this, you will also be charged an amount equivalent to your single day subscription charge (as per your opted pack). Consider this example: If your monthly recharge amount is Rs. 300. You will be charged Rs. 300/30 days = Rs. 10 for running Pay Later service for 1 day. So if you run on Pay Later for 3 days, it will be Rs 10 x 3 days = Rs. 30 plus the monthly service subscription amount of Rs. 10. Thus in total you will be charged Rs. 30 + Rs. 10 = Rs. 40.
Do I need to pay any charges in case I recharge the connection after de-activation and if I haven’t availed for Pay Later service?
You will not be charged any extra amount if you recharge within 3 days after your due date when your account is deactivated because of non-payment of the subscription fee. After 3 days, you will be charged a nominal fee of Rs. 25. This helps us cover the cost of maintaining your connection for while it was de-active.
How will I carry my DishTV if I am shifting my home or getting transferred to another city/town?
Yes, you can carry the equipment anywhere in India. For further details you can call at our call centre number: 95017-95017
Is there anything that disrupts reception quality? For example, heavy rains?
A few minutes of outage might occur in extreme weather conditions like heavy rains or when the sun comes in the line of the satellite and earth. This phenomenon is called RAIN OUTAGE/SUN OUTAGE and occurs in DTH platforms across the world. This is typically for one or two minutes in a year, outage gets corrected by itself as it is automatically detected.
If something goes wrong with my DishTV connection, whom should I contact?
For any queries or issues related to your DishTV account call 95017-95017 or Do it yourself by following simple steps. You can also call your nearest DISH CARE centre.
What is the set-top-box replacement policy, in case of a faulty set-top-box?
Charges for replacing a faulty set-top-box are as follows:

Rs. 250/- (Box Swap charges) + Technician visit charges (Applicable only if set-top-box is out of warranty period) + hardware charges (if any).

Refurbished set-top-box will be provided to the subscriber in case of set-top-box replacement/swap, with 90 days warranty on swapped/refurbished set-top-box.
What is a Viewing Card?
A Viewing Card is a credit card sized Smart Card, which contains information about the channels that the customer has subscribed to. When inserted in the set-top box it enables viewing of the channels chosen by the subscriber. You must take care of this card and note down its unique VC Number in a safe place and mention it in your every communication with us.
I have lost/damaged my Viewing Card. How can I get a new one?
You will get new card from dealer by paying Rs. 300/- again while the deposit of the lost/damaged VC is forfeited.
What is Universal Remote?
Introducing the DishTV Universal Remote. A versatile and hassle-free remote for both your Set-Top-Box and TV. Offered in a sleek, matte finish texture. The remote is preconfigured for all Samsung TVs, and works with TVs of all other brands too. Now, that's easy entertainment.

* Requires 2 AA Batteries
How to synchronize universal remote with your TV?
Press the OK and 0 keys together on the DishTV Universal Remote until the TV mode LED turns red: this shows that the remote is ready to learn.
Place the DishTV Universal Remote on a flat surface. Take your TV remote and place it in front of the Universal Remote so that their LED lights face each other directly. The distance between the remotes should be 5cm.
To program the Universal Remote's TV power button, press the TV power key on the Universal Remote. The red TV Mode LED on the DishTV Remote will blink once to confirm that you can proceed.
Press the power key on the TV remote. The red TV Mode LED on the Universal Remote will blink twice to confirm that it has learned the command.
You can follow the same process for VOL UP/DOWN. MUTE, SOURCE & Navigation(UP/DOWN/LEFT/RIGHT/OK).
To save the learned commands, press the TV power key on the Universal Remote until the red TV Mode LED blinks thrice.
Recharge through UPI
Encouraging cashless transactions in the country, DishTV subscribers can now recharge their subscription through any Unified Payment Interface APP (a single window mobile payment system that has been launched by the National Payments Corporation of India) or through Unstructured Supplementary Service Data (USSD).

Below are the steps you can follow to recharge your DishTV subscription through UPI or USSD:

APP:

  • STEP 1: Download any UPI enabled APP like BHIM/ICICI pocket, etc. from the App Store or Play Store.
  • STEP 2: Register and create your unique PIN.
  • STEP 3: Click on UPI tab/icon in your APP.
  • STEP 4: Click on SEND/PAY tab.
  • STEP 5: Enter the payment address, which would be DishTV. <VC number> @ICICI to complete your transaction.
Recharge Online
Now instantly Recharge your DishTV subscription using Credit Card, Debit Card and Net-Banking. You can also pay using Wallets & UPI enabled apps. Simply download the DishTV app from Google Playstore and pay your bills instantly.

Recharge Now

DishTV Home Pick
Get DishTV recharge picked from your doorstep. Just SMS <DISHTV HOME PICK> to <57575> from your Registered Mobile Number and avail this service. The minimum recharge amount required to avail this service is Rs. 1500/-.

*This service is available in select cities, for further assistance please call us on 95017-95017

Recharge through Dealer

Just visit your nearest DishTV dealer and recharge your connection. You may select from any one of the following:

DishTV Dealer Locator Visit your nearest DishTV Dealer and make cash payment to recharge your DishTV connection instantly. Locate DishTV Dealer
Oxigen Visit your nearest Oxigen store and make cash payment to recharge your DishTV connection instantly.
Bhoomplam Karnataka customers can recharge their DishTV connection at the nearest Bhoopalam Outlet.

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