SELF HELP  

  • Mail
    In case of any queries, drop us a line at customercare@dishtv.in
  • Phone
    1860-258-3474
    1860-120-3474
    (Local Call charges apply)
    1800-258-3474
    (Toll Free)
  • SMS
    SMS
    CALL ME to 57575
    from your
    Registered Mobile Number and we will call you back.
  • Location

    Locate a dealer

FAQs 

New DishTV Connection
New DishTV Connection
Pack
Pack
Recharge
Recharge
Service
Service
Set Top Box & Hardware
Set Top Box & Hardware
What is DishTV?
DishTV is India's First and Asia's Largest Direct-to-Home Digital Entertainment Service provider that brings over 575+ channels and services along with advanced value added services to your TV set.
How does DishTV work?
DishTV works through a set-top box (STB) and dish antenna which is installed at your home. The antenna is connected to the STB through a cable which is linked to the TV set. The STB decodes the signal from the antenna and brings your favourite channels to your TV screen.
How is it better than the existing cable system?
Besides giving you the experience of a new technology, DishTV offers you an option of complete freedom from the cable guy. Going the Direct-to-Home way has innumerable advantages that change the way you watch TV forever.
  • Superior Picture Quality, just like watching a DVD
  • Stereophonic Sound
  • Capacity up to 575+ channels and services
  • Geographic Mobility
  • Uninterrupted Viewing
  • Video Games
  • Exclusive International Channels
  • Parental Lock Facility
  • Electronic Program Me Guide
  • Value Added Services
I already have cable TV. Can I also get DishTV to work on my TV set?
No Problem! DishTV is digital and direct, that means when you choose to install DishTV, you need not disturb your cable connection, just install your own Dish, simply connect the set-top box to your existing TV, insert your personal unique Viewing Card and you are ready to go!

Infact, you can watch television without disturbing your existing cable connection in normal TV mode and DishTV in AV mode, by choosing the AV option from the remote of your TV set. That means both the inputs can be used simultaneously.
Where can I see a DishTV Demo?
You can experience the new and exciting world of DishTV through any DishTV authorized dealer. Most of the consumer durable outlets near you, are authorized DishTV dealers. You can also visit the Dealer Locator section of our website to locate a dealer near you.
Is DishTV available all over India?
You can experience the new and exciting world of DishTV at any DishTV authorised dealer. Most of the consumer durable outlets near you, are authorised DishTV dealers. You can also visit the Dealer Locator section of our website to locate a dealer near you.
What is the warranty period?
Twelve months for the set-top box. Normally nothing goes wrong in the Dish and the LNB. However, your dealer shall give you free support after installation for 60 days.

When you book a DishTV connection you get the following Hardware/Equipment:
  • Dish with LNB
  • Set-top box and cable
  • Viewing Card (VC)

The set-top box with the VC will be installed in your home, connected to your TV. The Dish will be fixed outside on a Roof/Terrace/Veranda/Lawn- wherever it can face the direction of the satellite without any disruption/blockage in between. The installation is done by our experts.
What would I need to buy?
When you book a DishTV connection you get - Hardware/Equipment:
  • Dish with LNB
  • Set-top box and cable
  • Viewing Card (VC)

The set-top box with the VC will be installed in your home, connected to your TV. While the Dish will be fixed outside on a Roof/Terrace/Veranda/Lawn- wherever it can face the direction of the satellite without any disruption/blockage in between.The installation is done by our experts.
Where would the dish be installed?
Ideally it should be installed on the roof of your building, veranda, terrace, or anywhere you can have a clear view of the sky, as it need to catch satellite signals.
I have more than one TV set at my home. Will the dish service all of them?
Yes, we have multi TV connection with the help of which you can watch DishTV on all your TVs.

To know more click here- https://www.dishtv.in/Pages/Offers/Child-Pack.aspx
How much would all this cost?
DishTV is extremely affordable and offers exciting schemes. To know more click here- https://www.dishtv.in/Pages/Welcome/Products.aspx
Why has my pack price increased?
The pack prices have been increased due to rise in input costs. However we have also added popular channels in your pack to ensure you get full value for money.
Why has my pack price expensive as compared to other DTH players?
If you compare Dishtv packs with equivalent competition packs, you will realize that across the industry pack prices generally fall in the same price range. For eg. if you compare our North entry level pack- Super Family with those of other DTH operators, you can see that all competition packs are priced in the range of Rs.270 to Rs.285. Also dishtv gives 314+ channels and services at a monthly price of Rs.270 i.e. less than Re. 1 per channel per month.
Are Analog Cable prices cheaper than DishTV?
If you compare cable with DishTV, on one hand, there is the Direct-to-home (DTH) service ensuring Digital picture and Superior sound quality, combined with uninterrupted viewing giving you the power to choose the channels you want and even offering interactive services such as movie-on-demand, All this with professional customer service. On the other hand, there is Analog Cable with poor reception and channels you never want but have to pay for. Analog Cable prices may seem to be cheaper than DishTV prices, but that is only because Analog Cable does not give you everything required for a wholesome TV viewing experience, which DishTV gives.
Are Digital Cable prices cheaper than DishTV?
DishTV gives you unmatched technology which is 100% noise free. Teamed with the recorder facility, the advanced Electronic Program Guide (EPG), Value Added Services (VAS) and Movie on Demand, DishTV has clear edge over digital cable. Not just this, you also get 24x7 Customer service, Relocation facility, Regional channel packs for dislocated subscribers, and No Intermediary Power failure. It may seem that Digital cable is cheaper than DishTV in terms of the monthly pack price, but that is only because digital cable does not give you any of the above mentioned facilities.
I get my favourite channels through other DTH providers at the same/lesser price, why should I choose DishTV?
As compared to other DTH operators, DishTV gives the MAXIMUM number of channels and services at unmatched price! Depending on the channel package you select, you can get popular channels that you would wish to watch. Incase you want to watch additional channels available on the DishTV platform; you can either upgrade your base pack or subscribe to an Add-On Pack(s). To know the channel and pricing details of each pack, you can visit our website: https://www.dishtv.in/Pages/Packs/DTH-Channels-Packages.aspx. To know the Add-On Pack(s) details you can visit: https://www.dishtv.in/Pages/Packs/add-on-dth-packages.aspx
Does DishTV give me as many channels as other DTH operators are giving?
As compared to other DTH operators, DishTV gives the MAXIMUM number of channels and services! Depending on the channel package you select, you can get popular channels that you would wish to watch. Incase you want to watch additional channels available on DishTV platform; you can either upgrade your base pack or subscribe to an Add-On Pack(s). To know the channel and pricing details of each pack, you can visit our website: https://www.dishtv.in/Pages/Packs/DTH-Channels-Packages.aspx. To know the Add-On Pack(s) details you can visit:https://www.dishtv.in/Pages/Packs/add-on-dth-packages.aspx
There are certain channels that are part of my package but I am not able to view them?
There are certain channels on the Asiasat 5 satellite that are offered to subscribers (based on the pack) at no extra cost, however to view these channels, subscribers need to install a 3 Satellite Accessory (extra charges for 3 satellite accessory). Once this accessory is installed, you have an access to all channels on DishTV.
How will I know about new channels introduced?
We inform all our subscribers regularly about the newly introduced channels, you can find out all the information from our website, Buzz (dish interactive channel No. 999) and by calling our call center numbers: 1860-258-3474.
My TV set has only limited number of channels, how can I view more number of channels that DishTV offers?
The set-top box provided by DishTV enables a large number of channels to be viewed irrespective of the number of channels supported by your TV set. Set-top box supports more than 575+ channels and services. To view more number of channels you can select from the various packs DishTV offers, to know more click here: https://www.dishtv.in/Pages/Packs/DTH-Channels-Packages.aspx
You can pay your subscription fees by the following methods:
You can pay your subscription fees:
  • Directly through your dealer through cheque at the time of installation
  • Through Credit Card on this site
  • Through ITZ Cash Card, a prepaid card
  • Through cash or cheque deposit
  • Through Electronic Clearance Scheme
  • Cash to dealer
  • Pay Order/Demand Draft/At Par Cheque
Do I need to pay any charges in case I recharge the connection after deactivation of the same?
You will not be charged any extra amount if you recharge within 3 days after your due date when your account is deactivated because of non-payment of the subscription fee. After 3 days, you will have to pay a nominal amount of Rs. 25/- as Fee to cover CAS, middleware and other administrative costs incurred toward maintaining your account when it is deactivated.
Can I get my connection temporarily suspended if I need to go for a vacation or for any other reasons?
Yes! Dish TV provides the privilege of temporarily suspending your account and that too, free of cost. However, you can deactivate your account only for a minimum of 3 days or more. To avail this facility Please call our customer care at 1860-258-3474.
Can I recharge my DishTV account through an SMS ?
Yes, you may recharge your DishTV account through an SMS if you are an ICICI Bank account holder.
How will I carry my DishTV if I am shifting my home or getting transferred to another city/town?
Yes, you can carry the equipment anywhere in India. For further details you can call at our call centre number: 1860-258-3474
Is there anything that disrupts reception quality? For example, heavy rains?
A few minutes of outage might occur in extreme weather conditions like heavy rains or when the sun comes in the line of the satellite and earth. This phenomenon is called RAIN OUTAGE/SUN OUTAGE and occurs in DTH platforms across the world. This is typically for one or two minutes in a year, outage gets corrected by itself as it is automatically detected.
If something goes wrong with my DishTV connection, whom should I contact?
For any problem resolution please call your nearest DISH CARE centre. You can also call 1860-258-3474 or Click Here to Send an Email
What is a Viewing Card?
A Viewing Card is a credit card sized Smart Card, which contains information about the channels that the customer has subscribed to. When inserted in the set-top box it enables viewing of the channels chosen by the subscriber. You must take care of this card and note down its unique VC Number in a safe place and mention it in your every communication with us.
I have lost/damaged my Viewing Card. How can I get a new one?
You will get new card from dealer by paying Rs. 300/- again while the deposit of the lost/damaged VC is forfeited.
What is a 3 Satellite Accessory?
DishTV has 3 satellites through which we provide you the maximum number of channels. All popular SD channels are available through 2 satellites and the third satellite (Asiasat 5) carries only HD channels. Subscribers with HD connection already have the required hardware to view these channels, however subscribers with a Normal connection need a 3-Satellite Accessory to capture signals from this satellite.

Once this accessory is installed, you have an access to all channels on DishTV.
What is Universal Remote?
Introducing the DishTV Universal Remote. A versatile and hassle-free remote for both your Set-Top-Box and TV. Offered in a sleek, matte finish texture. The remote is preconfigured for all Samsung TVs, and works with TVs of all other brands too. Now, that's easy entertainment.

* Requires 2 AA Batteries
How to synchronize universal remote with your TV?
Press the OK and 0 keys together on the DishTV Universal Remote until the TV mode LED turns red: this shows that the remote is ready to learn.
Place the DishTV Universal Remote on a flat surface. Take your TV remote and place it in front of the Universal Remote so that their LED lights face each other directly. The distance between the remotes should be 5cm.
To program the Universal Remote's TV power button, press the TV power key on the Universal Remote. The red TV Mode LED on the DishTV Remote will blink once to confirm that you can proceed.
Press the power key on the TV remote. The red TV Mode LED on the Universal Remote will blink twice to confirm that it has learned the command.
You can follow the same process for VOL UP/DOWN. MUTE, SOURCE & Navigation(UP/DOWN/LEFT/RIGHT/OK).
To save the learned commands, press the TV power key on the Universal Remote until the red TV Mode LED blinks thrice.

TUTORIAL VIDEOS 

Welcome Onboard Call for Verification and Confirmation

Welcome Onboard Call for Verification and Confirmation

How to Register your Mobile no.

How to Register your Mobile no.

All about HD and Movies on Demand

All about HD and Movies on Demand

Introduction to our channels and packs

Introduction to our channels and packs

How to know your DishTV Account details

How to know your DishTV Account details

Introduction to recharging your DishTV Account

Introduction to recharging your DishTV Account

How to reach out to DishTV customer service.

How to reach out to DishTV customer service.

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