FAQs

New DishTV Connection

TRAI Regulation

Recharge

Service

Set Top Box & Hardware

Modes of Recharge

Where can I get a new DishTV Connection?

You can purchase a DishTV connection online on our website. If you need help in deciding which type of connection to get, you can give a missed call at1800-270-0300 .

Is DishTV available all over India?

Yes, DishTV is now available all across India. Certain type of connections (like our smart box) may have limited availability in the city/area you live in. Please click here, to find out more.

How DishTV is better than its competitors?

DishTV offers an unmatched HD picture quality and crystal clear sound. Our technological superiority, our reach and cost effectiveness sets us apart from our competitors. DishTV is the best and most affordable DTH service available in India.

Where can I see a DishTV Demo?

You can experience the new and exciting worlds of DishTV at your nearby authorized dealer. Most of the consumer durable outlets near you, are authorized to demo and sell DishTV connections. Visit the dealer locator tool to locate your nearest DishTV dealer.

Can I get a discount on a new DishTV connection?

We have a host of exciting offers running most of the time on new DishTV connections. click here to find out.

Will I get a warranty for my new DishTV connection?

Yes you will get warranty with your new DishTV connection. Details of the warranty offered are as listed below:

5 year warranty only on Set-top-box unit
1 year warranty on installation
1 year warranty on LNB, Remote and Power adapter

Note: To avail the benefits of the warranty offered as described above, the customer must ensure that the connection is not de-active for a period of more than 30 days at a stretch.

What hardware do I need to get?

You will require a set-top-box, a dish antenna and a remote to control the set-top-box. All this hardware comes with new DishTV connection. Installation charges and charges for cable may be extra.

Where the dish antenna would be installed?

Dish antenna will be installed in an open area with clear visibility of the sky to receive uninterrupted signals from the satellite. It can be installed on a roof, veranda, terrace or balcony etc.

Do I need to get separate DishTV connection for each room?

Yes, you will require a separate set-top-box for each TV. You can add upto 3 additional connections with your primary connection, at a nominal cost.

Can I watch YouTube and other OTT programs on Dish set-top-box?

Yes, now with Dish SMRTHUB which is DishTVs Smart/connected set-top-box, you can have best of both worlds. With Dish SMRTHUB, you can watch regular TV channels along with OTT services like YouTube, Amazon Prime and Watcho.click here to know more. Subscription for OTT services, if any, have to be purchased separately.

What is TRAI?

Telecom Regulatory Authority of India (TRAI) is an independent regulatory body to oversee the telecommunications industry in India.

What is TRAI’s new mandate?

The Telecom Regulatory Authority of India has issued new Regulations which are applicable to all cable & DTH operators. Under these new regulations which will be implemented soon, the Broadcasters have declared the rates of their respective channels. Customers can subscribe to these channels and bouquets as per these new prices. In case you wish to register your choice of channels you can click here

How will my subscription be charged now?

Broadly, your subscription charges would include two components. The first one is called the Network Capacity Fee (NCF). It is like a rental charge on the subscription. The other is the price of any channels that you select, either as a la carte or as part of any bouquet/ combo. Channels can be either free (Rs.0) or paid channels with a declared per month MRP. The prices of bouquets, combos and add ons, along with their channel details, are also available for your information on our website.

How can I select channel as per my requirement?

In case you wish to make a pack with your choice of channels you can click here
Applicable prices and conditions are also listed on the page.
To get the list of bouquets and channels available on our platform, and their prices, click here

Where can I get more information about the new tariff regime?

You can get full information about this on our channel 999. You can also visit the Consumer Corner of our website.

I have already opted my pack as per NTO. Is there any impact on my opted pack due to this extension?

You have made the right choice by choosing a new plan and can continue enjoying the benefits of the new tariff regime.

What are the various methods/modes to recharge my DishTV account?

You‌ ‌can‌ ‌recharge‌ ‌your‌ ‌DishTV‌ ‌account‌ ‌using‌ ‌a‌ ‌variety‌ ‌of‌ ‌payment‌ ‌modes,‌ ‌like:‌

From DishTV website recharge page , using various modes like:
o UPI
o Net banking
o Credit card
o Debit card
o Wallets (Amazon pay, PayTM, Mobikwik, PhonePe, Ebix Cash)
o Bajaj Finserv EMI (minimum recharge amount Rs. 3000 for this mode).
From My DishTV App, to download click here
From Watcho App, to download click here
Using independent wallet apps (e.g. Amazon pay, Google Pay, PayTM, PhonePe etc. )
Through a local DishTV dealer, to know the location of your nearest dealer click here
Through Electronic clearance scheme
Pay order/demand draft/At par cheque

How do I recharge my Dish TV account from the DishTV mobile app?

Recharging your Dish TV DTH account from the My DishTV mobile app is fairly easy. Download the Dish TV app on your smartphone and login using your credentials. Tap on “Recharge”. Choose an offer or continue with to recharge with your monthly recharge amount. The payment can be made using a wide range of alternatives, right from debit/credit cards to mobile wallets, such as PayTM and/or Google Pay. Just download My Dish TV app, and you will be able to pay for your Dish TV DTH recharge with ease.

Where can I find some good recharge offers for my DishTV account?

While recharging your DishTV account from DishTV consumer website recharge page, My DishTV mobile App or Watcho mobile app you can see customized recharge offers for your account. Alternatively, you can avail various cashback offers while you recharge from 3rd party wallet apps (like PayTM, Mobikwik etc. ). You can find information about ongoing 3rd party offers at the bottom of the recharge page on consumer website.

How do I check my Monthly recharge amount?

While you recharge from DishTV consumer website, My DishTV mobile app or Watcho mobile app, we automatically fill your monthly recharge amount in the recharge field. Alternatively, you can login to your account on DishTV consumer website or the My DishTV mobile app to check your monthly recharge amount.

How do I check the details of my past recharges?

You can login to your account on DishTV consumer website and go to Payment details section in the left panel or you can go to the recharge screen-> Recent payments, on My DishTV mobile app.

I have recharged on wrong account, what do I do now?

No problem. Follow these steps to report this to us:

Go to Self-help centre
Select help category Payment and billing related-> Payment made on wrong VC – Amount transfer
Fill out the form shown with required details and submit.
We will get in touch with you and soon resolve your issue.

I have not received any confirmation for my recharge, what do I do now?

Wait for an hour as sometimes due to network congestion SMS or WhatsApp confirmation can get delayed. Meanwhile check if your services have resumed. If you still don’t get a confirmation and service also didn’t resume, follow these steps:

Go to Self-help centre
Select help category Payment and billing related Recharged online – Amount not received or Recharged through dealer – Amount not received (as per your case).
Fill out the form shown with required details and submit.
We will get in touch with you and soon resolve your issue.

Which is the cheapest Dish TV recharge plan?

There are several cost-effective Dish TV DTH recharge plans for you to choose from. Take this for an example: the most basic package you can opt for is the Classic Hindi Pack for INR 16 (NCF and taxes extra). It has eight (8) pay channels. All those looking for something more comprehensive, can opt for the Bharat Prime Pack worth INR 46 (NCF and taxes extra), which has 23 pay channels.

What is the minimum amount with which I can recharge my DishTV connection?

Minimum recharge amount for DishTV subscribers is Rs. 100

I can’t recharge by DishTV connection immediately. Can I get an extension in the switch-off date?

Yes, you can get a 3 day extension in your switch-off date in case you are not able to recharge your DishTV connection. For this, you can opt for our “Pay Later” service. By opting for this service, your services will not be discontinued for 3 extra days and you can recharge your account during this time.

What are the charges for Pay Later service?

There is a nominal monthly subscription charge of Rs. 10. Over and above this, you will also be charged an amount equivalent to your single day subscription charge (as per your opted pack). Consider this example: If your monthly recharge amount is Rs. 300. You will be charged Rs. 300/30 days = Rs. 10 for running Pay Later service for 1 day. So if you run on Pay Later for 3 days, it will be Rs 10 x 3 days = Rs. 30 plus the monthly service subscription amount of Rs. 10. Thus in total you will be charged Rs. 30 + Rs. 10 = Rs. 40.

Do I need to pay any charges in case I recharge the connection after de-activation and if I haven’t availed for Pay Later service?

You will not be charged any extra amount if you recharge within 3 days after your due date when your account is deactivated because of non-payment of the subscription fee. After 3 days, you will be charged a nominal fee of Rs. 25. This helps us cover the cost of maintaining your connection for while it was de-active.

How will I carry my DishTV if I am shifting my home or getting transferred to another city/town?

Yes, you can carry the equipment anywhere in India. For further details you can call at our call centre number: 95017-95017

Is there anything that disrupts reception quality? For example, heavy rains?

A few minutes of outage might occur in extreme weather conditions like heavy rains or when the sun comes in the line of the satellite and earth. This phenomenon is called RAIN OUTAGE/SUN OUTAGE and occurs in DTH platforms across the world. This is typically for one or two minutes in a year, outage gets corrected by itself as it is automatically detected.

If something goes wrong with my DishTV connection, whom should I contact?

For any queries or issues related to your DishTV account call 95017-95017 or Do it yourself by following simple steps. You can also call your nearest DISH CARE centre.

What is the set-top-box replacement policy, in case of a faulty set-top-box?

Charges for replacing a faulty set-top-box are as follows:

Rs. 250/- (Box Swap charges) + Technician visit charges (Applicable only if set-top-box is out of warranty period) + hardware charges (if any).

Refurbished set-top-box will be provided to the subscriber in case of set-top-box replacement/swap, with 90 days warranty on swapped/refurbished set-top-box.

What is a Viewing Card?

A Viewing Card is a credit card sized Smart Card, which contains information about the channels that the customer has subscribed to. When inserted in the set-top box it enables viewing of the channels chosen by the subscriber. You must take care of this card and note down its unique VC Number in a safe place and mention it in your every communication with us.

I have lost/damaged my Viewing Card. How can I get a new one?

You will get new card from dealer by paying Rs. 300/- again while the deposit of the lost/damaged VC is forfeited.

What is Universal Remote?

Introducing the DishTV Universal Remote. A versatile and hassle-free remote for both your Set-Top-Box and TV. Offered in a sleek, matte finish texture. The remote is preconfigured for all Samsung TVs, and works with TVs of all other brands too. Now, that's easy entertainment.

* Requires 2 AA Batteries

How to synchronize universal remote with your TV?

•	Press the OK and 0 keys together on the DishTV Universal Remote until the TV mode LED turns red: this shows that the remote is ready to learn.
•	Place the DishTV Universal Remote on a flat surface. Take your TV remote and place it in front of the Universal Remote so that their LED lights face each other directly. The distance between the remotes should be 5cm.
•	To program the Universal Remote's TV power button, press the TV power key on the Universal Remote. The red TV Mode LED on the DishTV Remote will blink once to confirm that you can proceed.
•	Press the power key on the TV remote. The red TV Mode LED on the Universal Remote will blink twice to confirm that it has learned the command.
•	You can follow the same process for VOL UP/DOWN. MUTE, SOURCE & Navigation(UP/DOWN/LEFT/RIGHT/OK).
•	To save the learned commands, press the TV power key on the Universal Remote until the red TV Mode LED blinks thrice.

Recharge through UPI

Encouraging cashless transactions in the country, DishTV subscribers can now recharge their subscription through any Unified Payment Interface APP (a single window mobile payment system that has been launched by the National Payments Corporation of India) or through Unstructured Supplementary Service Data (USSD).

Below are the steps you can follow to recharge your DishTV subscription through UPI or USSD:

APP:

STEP 1: Download any UPI enabled APP like BHIM/ICICI pocket, etc. from the App Store or Play Store.
STEP 2: Register and create your unique PIN.
STEP 3: Click on UPI tab/icon in your APP.
STEP 4: Click on SEND/PAY tab.
STEP 5: Enter the payment address, which would be DishTV. <VC number> @ICICI to complete your transaction.

Recharge Online

Now instantly Recharge your DishTV subscription using Credit Card, Debit Card and Net-Banking. You can also pay using Wallets & UPI enabled apps. Simply download the DishTV app from Google Playstore and pay your bills instantly.

Recharge Now

DishTV Home Pick

Get DishTV recharge picked from your doorstep. Just SMS <DISHTV HOME PICK> to <57575> from your Registered Mobile Number and avail this service. The minimum recharge amount required to avail this service is Rs. 1500/-.

*This service is available in select cities, for further assistance please call us on 95017-95017

Recharge through Dealer

Just visit your nearest DishTV dealer and recharge your connection. You may select from any one of the following:

DishTV Dealer Locator Visit your nearest DishTV Dealer and make cash payment to recharge your DishTV connection instantly. Locate DishTV Dealer

Oxigen Visit your nearest Oxigen store and make cash payment to recharge your DishTV connection instantly.

Bhoomplam Karnataka customers can recharge their DishTV connection at the nearest Bhoopalam Outlet.

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Quick Links

Need a DishTV connection?
Give a missed call at 1800-270-0300
95017-95017
(Local Call charges apply)
SMS
CALL ME to 57575
from your
Registered Mobile Number and we will call you back.
Whatsapp Chatbot Number
9953060680

Whatsapp Chatbot Number
9953060680
Locate a dealer
Download DishTV Mobile App
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