FAQs 

New DishTV Connection
New DishTV Connection
Pack
TRAI Regulation
Recharge
Recharge
Service
Service
Set Top Box & Hardware
Set Top Box & Hardware
modes of recharge
Modes of Recharge
What is DishTV?
DishTV is India's First and Asia's Largest Direct-to-Home Digital Entertainment Service provider that brings over 700+ channels and services along with advanced value added services to your TV set.
How does DishTV work?
DishTV works through a set-top box (STB) and dish antenna which is installed at your home. The antenna is connected to the STB through a cable which is linked to the TV set. The STB decodes the signal from the antenna and brings your favourite channels to your TV screen.
How is it better than the existing cable system?
Besides giving you the experience of a new technology, DishTV offers you an option of complete freedom from the cable guy. Going the Direct-to-Home way has innumerable advantages that change the way you watch TV forever.
  • Superior Picture Quality, just like watching a DVD
  • Stereophonic Sound
  • Capacity up to 700+ channels and services
  • Geographic Mobility
  • Uninterrupted Viewing
  • Video Games
  • Exclusive International Channels
  • Parental Lock Facility
  • Electronic Program Me Guide
  • Value Added Services
I already have cable TV. Can I also get DishTV to work on my TV set?
No Problem! DishTV is digital and direct, that means when you choose to install DishTV, you need not disturb your cable connection, just install your own Dish, simply connect the set-top box to your existing TV, insert your personal unique Viewing Card and you are ready to go!

Infact, you can watch television without disturbing your existing cable connection in normal TV mode and DishTV in AV mode, by choosing the AV option from the remote of your TV set. That means both the inputs can be used simultaneously.
Where can I see a DishTV Demo?
You can experience the new and exciting world of DishTV through any DishTV authorized dealer. Most of the consumer durable outlets near you, are authorized DishTV dealers. You can also visit the Dealer Locator section of our website to locate a dealer near you.
Is DishTV available all over India?
You can experience the new and exciting world of DishTV at any DishTV authorised dealer. Most of the consumer durable outlets near you, are authorised DishTV dealers. You can also visit the Dealer Locator section of our website to locate a dealer near you.
What is the warranty period?
Twelve months for the set-top box. Normally nothing goes wrong in the Dish and the LNB. However, your dealer shall give you free support after installation for 60 days.

When you book a DishTV connection you get the following Hardware/Equipment:
  • Dish with LNB
  • Set-top box and cable
  • Viewing Card (VC)

The set-top box with the VC will be installed in your home, connected to your TV. The Dish will be fixed outside on a Roof/Terrace/Veranda/Lawn- wherever it can face the direction of the satellite without any disruption/blockage in between. The installation is done by our experts.
What would I need to buy?
When you book a DishTV connection you get - Hardware/Equipment:
  • Dish with LNB
  • Set-top box and cable
  • Viewing Card (VC)

The set-top box with the VC will be installed in your home, connected to your TV. While the Dish will be fixed outside on a Roof/Terrace/Veranda/Lawn- wherever it can face the direction of the satellite without any disruption/blockage in between.The installation is done by our experts.
Where would the dish be installed?
Ideally it should be installed on the roof of your building, veranda, terrace, or anywhere you can have a clear view of the sky, as it need to catch satellite signals.
I have more than one TV set at my home. Will the dish service all of them?
Yes, we have multi TV connection with the help of which you can watch DishTV on all your TVs.

To know more click here- https://www.dishtv.in/Pages/Offers/Child-Pack.aspx
How much would all this cost?
DishTV is extremely affordable and offers exciting schemes. To know more click here- https://www.dishtv.in/Pages/Welcome/Products.aspx
What is TRAI?
Telecom Regulatory Authority of India (TRAI) is an independent regulatory body to oversee the telecommunications industry in India.
What is TRAI’s new mandate?
The Telecom Regulatory Authority of India has issued new Regulations which are applicable to all cable & DTH operators. Under these new regulations which will be implemented soon, the Broadcasters have declared the rates of their respective channels. Customers can subscribe to these channels and bouquets as per these new prices. In case you wish to register your choice of channels you can click here
How will my subscription be charged now?
Broadly, your subscription charges would include two components. The first one is called the Network Capacity Fee (NCF). It is like a rental charge on the subscription. The other is the price of any pay channels that you select, either as a la carte or as part of any bouquet/ combo. Channels can be either free (Rs.0) or paid channels with a declared per month MRP. The prices of bouquets, combos and add ons, along with their channel details, are also available for your information on our website.
What is Network Capacity Fee chargeable on my subscription ?
Network Capacity Fees (excluding taxes):

₹ 130* for first 75 pay SD channels + 25 mandatory Doordarshan channels
Additional NCF of ₹ 20* for every block of 25 pay SD channels
In case any subscriber wants to avail only FTA channels, the NCF will be ₹ 130*
1 HD channel = 2 SD channels
Applicable taxes extra
Will I get channels free of cost?
Since the prices are now declared by the broadcasters, there would be few channels available at Rs. 0. However, network capacity fee is still applicable on subscribing to such channels. For MRP of channels request you to refer to your on TV EPG/ Info bar. You may also visit our website dishtv.in for updates.
To get the list of bouquets and channels available on our platform, and their prices,click here
How can I select channel as per my requirement?
In case you wish to make a pack with your choice of channels you can click here
Applicable prices and conditions are also listed on the page.
To get the list of bouquets and channels available on our platform, and their prices, click here
Where can I get more information about the new tariff regime?
You can get full information about this on our channel 999. You can also visit the Consumer Corner of our website.
Has the deadline to select TV channels under new tariff order extended?
Yes, the deadline has been extended to March 31st however the DPOs are required to move the customers to the best fit pack (such customers who have not given their choice to the DPO till now) and also to give the option to the customers to change their pack / give their choice to the DPO before March 31, 2019. Upon receipt of such choice, the customers will have to be moved to the option given by them.
I have already opted my pack as per NTO. Is there any impact on my opted pack due to this extension?
You have made the right choice by choosing a new plan and can continue enjoying the benefits of the new tariff regime.
You can recharge your account by the following methods:
Recharge your DishTV account :
  • Directly through your dealer through cheque at the time of installation
  • Through Credit Card on this site
  • Through ITZ Cash Card, a prepaid card
  • Through cash or cheque deposit
  • Through Electronic Clearance Scheme
  • Cash to dealer
  • Pay Order/Demand Draft/At Par Cheque
Do I need to pay any charges in case I recharge the connection after deactivation of the same?
You will not be charged any extra amount if you recharge within 3 days after your due date when your account is deactivated because of non-payment of the subscription fee. After 3 days, you will have to pay a nominal amount of Rs. 25/- as Fee to cover CAS, middleware and other administrative costs incurred toward maintaining your account when it is deactivated.
Can I recharge my DishTV account through an SMS ?
Yes, you may recharge your DishTV account through an SMS if you are an ICICI Bank account holder.
Temporary Deactivation Process Gone Live Again On DishTV :
  • Customer can avail temp DA only in Active State
  • Minimum duration for which a subscriber can opt Temp DA is 15 days and then in its multiples thereof i.e. 30, 45,60…. with no upper limit
  • Treatment for Multi connection will be same like before i.e. Child can avail Temp DA individually but if Parent avails Temp DA then all the connection will be on Temp DA
  • Subs can avail Temp DA as many times as the they want
  • Subs will have to pay a restoration fee to avail Temp DA in below terms :
    • Rs.25 if the subs comes back within 3 months
    • Rs.100 if the subs comes back after 3 months
How will I carry my DishTV if I am shifting my home or getting transferred to another city/town?
Yes, you can carry the equipment anywhere in India. For further details you can call at our call centre number: 1860-258-3474
Is there anything that disrupts reception quality? For example, heavy rains?
A few minutes of outage might occur in extreme weather conditions like heavy rains or when the sun comes in the line of the satellite and earth. This phenomenon is called RAIN OUTAGE/SUN OUTAGE and occurs in DTH platforms across the world. This is typically for one or two minutes in a year, outage gets corrected by itself as it is automatically detected.
If something goes wrong with my DishTV connection, whom should I contact?
For any problem resolution please call your nearest DISH CARE centre. You can also call 1860-258-3474 or Click Here to Send an Email
What is a Viewing Card?
A Viewing Card is a credit card sized Smart Card, which contains information about the channels that the customer has subscribed to. When inserted in the set-top box it enables viewing of the channels chosen by the subscriber. You must take care of this card and note down its unique VC Number in a safe place and mention it in your every communication with us.
I have lost/damaged my Viewing Card. How can I get a new one?
You will get new card from dealer by paying Rs. 300/- again while the deposit of the lost/damaged VC is forfeited.
What is Universal Remote?
Introducing the DishTV Universal Remote. A versatile and hassle-free remote for both your Set-Top-Box and TV. Offered in a sleek, matte finish texture. The remote is preconfigured for all Samsung TVs, and works with TVs of all other brands too. Now, that's easy entertainment.

* Requires 2 AA Batteries
How to synchronize universal remote with your TV?
• Press the OK and 0 keys together on the DishTV Universal Remote until the TV mode LED turns red: this shows that the remote is ready to learn.
• Place the DishTV Universal Remote on a flat surface. Take your TV remote and place it in front of the Universal Remote so that their LED lights face each other directly. The distance between the remotes should be 5cm.
• To program the Universal Remote's TV power button, press the TV power key on the Universal Remote. The red TV Mode LED on the DishTV Remote will blink once to confirm that you can proceed.
• Press the power key on the TV remote. The red TV Mode LED on the Universal Remote will blink twice to confirm that it has learned the command.
• You can follow the same process for VOL UP/DOWN. MUTE, SOURCE & Navigation(UP/DOWN/LEFT/RIGHT/OK).
• To save the learned commands, press the TV power key on the Universal Remote until the red TV Mode LED blinks thrice.
Recharge through UPI
Encouraging cashless transactions in the country, DishTV subscribers can now recharge their subscription through any Unified Payment Interface APP (a single window mobile payment system that has been launched by the National Payments Corporation of India) or through Unstructured Supplementary Service Data (USSD).

Below are the steps you can follow to recharge your DishTV subscription through UPI or USSD:

APP:

  • STEP 1: Download any UPI enabled APP like BHIM/ICICI pocket, etc. from the App Store or Play Store.
  • STEP 2: Register and create your unique PIN.
  • STEP 3: Click on UPI tab/icon in your APP.
  • STEP 4: Click on SEND/PAY tab.
  • STEP 5: Enter the payment address, which would be DishTV. <VC number> @ICICI to complete your transaction.
Recharge Online
Now instantly Recharge your DishTV subscription using Credit Card, Debit Card and Net-Banking. You can also pay using Wallets & UPI enabled apps. Simply download the DishTV app from Google Playstore and pay your bills instantly.

Recharge Now

DishTV Home Pick
Get DishTV recharge picked from your doorstep. Just SMS <DISHTV HOME PICK> to <57575> from your Registered Mobile Number and avail this service. The minimum recharge amount required to avail this service is Rs. 1500/-.

*This service is available in select cities, for further assistance please call us on 1860-258-3474

Recharge through Dealer

Just visit your nearest DishTV dealer and recharge your connection. You may select from any one of the following:

DishTV Dealer Locator Visit your nearest DishTV Dealer and make cash payment to recharge your DishTV connection instantly. Locate DishTV Dealer
Oxigen Visit your nearest Oxigen store and make cash payment to recharge your DishTV connection instantly.
Bhoomplam Karnataka customers can recharge their DishTV connection at the nearest Bhoopalam Outlet.

TUTORIAL VIDEOS 

Welcome Onboard Call for Verification and Confirmation

Welcome Onboard Call for Verification and Confirmation

How to Register your Mobile no.

How to Register your Mobile no.

Introduction to our channels and packs

Introduction to our channels and packs

How to know your DishTV Account details

How to know your DishTV Account details

Introduction to recharging your DishTV Account

Introduction to recharging your DishTV Account

How to reach out to DishTV customer service.

How to reach out to DishTV customer service.

HELP  

  • Mail
    In case of any queries, Write to us
  • Phone
    95017-95017
    (Local Call charges apply)
    1800-258-3474
     1860-258-3474
    (Toll Free)
  • SMS
    SMS
    CALL ME to 57575
    from your
    Registered Mobile Number and we will call you back.
  • Location

    Locate a dealer

  • App
    Download DishTV Mobile App
  • App
    Your DishTV account details just a missed call away!
    87503-87503
     Scan QR Code to save the number

Know Your Package

Let's get started.
or

Know Your Complaint Status

Let's get started.
Scroll to Top