FAQ's

  • A Viewing Card is a credit card sized Smart Card, which contains information about the channels that the customer has subscribed to. When inserted in the set-top box it enables viewing of the channels chosen by the subscriber. You must take care of this card and note down its unique VC Number in a safe place and mention it in your every communication with us.

  • You will get new card from dealer by paying Rs. 300/- again while the deposit of the lost/damaged VC is forfeited.

  • DishTV has 3 satellites through which we provide you the maximum number of channels. All popular SD channels are available through 2 satellites and the third satellite (Asiasat 5) carries only HD channels. Subscribers with HD connection already have the required hardware to view these channels, however subscribers with a Normal connection need a 3-Satellite Accessory to capture signals from this satellite.

    Once this accessory is installed, you have an access to all channels on DishTV.

  • Introducing the DishTV Universal Remote. A versatile and hassle-free remote for both your Set-Top-Box and TV. Offered in a sleek, matte finish texture. The remote is preconfigured for all Samsung TVs, and works with TVs of all other brands too. Now, that's easy entertainment.

    * Requires 2 AA Batteries

  • Press the OK and 0 keys together on the DishTV Universal Remote until the TV mode LED turns red: this shows that the remote is ready to learn.
    Place the DishTV Universal Remote on a flat surface. Take your TV remote and place it in front of the Universal Remote so that their LED lights face each other directly. The distance between the remotes should be 5cm.
    To program the Universal Remote's TV power button, press the TV power key on the Universal Remote. The red TV Mode LED on the DishTV Remote will blink once to confirm that you can proceed.
    Press the power key on the TV remote. The red TV Mode LED on the Universal Remote will blink twice to confirm that it has learned the command.
    You can follow the same process for VOL UP/DOWN. MUTE, SOURCE & Navigation(UP/DOWN/LEFT/RIGHT/OK).
    To save the learned commands, press the TV power key on the Universal Remote until the red TV Mode LED blinks thrice.

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